6 Jul, 2018 → by ClaimboUser814074
Escrow Mistakes-Problem Resolution

In March of this year I received a call from my very observant insurance agent who had received a cancellation notice due to non payment on my homeowners policy, thank goodness she followed up as they did not pay my homeowners insurance even though they are collecting it monthly (escrow) and the correct mortgagee information and billing is on their records and my policy and this is the second year of them servicing the loan ( hum paid it last year .. no changes in policy dates etc.. ) Oh yea they did not pay the taxes on 1 of the 2 parcels they hold as collateral! So the story begins.. once they were made aware of the issue they then paid it 2 X's which of course meant that my escrow had a deficiency balance of $1283.00 imagine that! So starts the calls to fix this.. I was given an address to send back one of the 2 checks my insurance company received, when I did as instructed to do by their guy named Daniel ( cant give any identifying name # etc in case there is an issue ) on 5/22/18. Here we are May 5/29/18 when I get another statement after making my June 1 payment ( on 5/23/18) that says they have applied $350.73 to principal curtailment and $932.27 as a payment that does not reflect where they applied the payment!! The calls begin again to now find out they are holding the payments in some sort of a suspense account due to the escrow shortage they created!!! Here we are in July still trying to straighten this out .. I did talk to a very helpful supervisor Sara who agreed to get some research done on this ( hum what did they do for the last 2 months when I was calling trying to get this fixed!?) So I continue to make my payments while this is going on , and this morning I get a call from the collections department after getting a person on the line who now tells me I am 2 months behind ( all the while never having stopped making payments ) I am told they are working on it and this could happen.. Well .. the end result is now by the 23rd of July they should finally have everything straight since they will now have to back off and reapply both principal and interest and additional principal payment that I have been paying since they screwed the whole thing up in APRIL of this year.. as a Mortgage professional for over 20 years if I treated my clients this way I would have been looking for a new profession a long time ago! Hope they get it right this time I am beyond fed up with this company too bad it isn't worth my money to refi this loan as it was sold to them and cant get the great rate back .. lucky me..
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