Good day I booked a vehicle in AUGUST 2017. Auto Europe said they could not confirm that vehicle and would find another. In the interim they deducted the full rental of R9411.00 ZAR from my account on the 24th of August 2017. They then proceeded to try deduct another R8700 ZAR from my account, however Visa blocked this transaction. They claimed it was for the second vehicle they sourced. I have written to them and they said i would be refunded within 7 to 10 days. See attached. 1. Why did they deduct the funds instead of placing a reserve on my card? 2. 14 days have passed and I dont have a refund? 3. Why try deduct again without explanation? 4. I am now paying interest on the funds still outstanding? Please may I have an urgent response as to exactly when I will receive my credit. REF -ZA97611 S LODER +[protected]