Nancy bettencourt Apr 16 (2 days ago) To complaint My name is nancy bettencourt birthdate 11-23-65 I went to the er at umc at 2:30 am on 4-4 Screaming in pain begging for help!!! No one took me seriously they told me there was a 9 hour wait and to sit in a chair and shut up. Again I begged and pleaded please help me!!! The charge nurse took my vitals and said my heart rate was only elevated because I was crying and screaming for help - again sit down and shut up. After about an hour of me crying and screaming in pain they decided to shoot me up with morphine and take some blood samples. The nurse dalores was cruel and mean, she kept rolling her eyes at me and telling me to shut up, when I finally told her you shut up and why are you so mean, they lady that sits and does nothing with the security guards came to me (with the security guard putting his rubber gloves on) and said we're going to throw you out if you don't shut up - now sit there and be quiet!!! Has anyone helped me no!!! I said I can't sit here please let me lay down, the response again was shut up or we'll throw you out. Then another security guard told my husband to take me to valley - I had already been there 2-3 hours at this point. Since they would not let me lay down I asked can I at least go to my car and lay down I seriously could not take the pain in my stomach. They said go ahead, just check back in every couple of hours but it would be at least a 9 hour wait. They showed no empathy or concern for the pain that I was in. I wish I could say things got better but they got worse. They called on the phone and asked if I could come in and do a urine sample (which I did). They then said they wanted me to do an ultra sound on my stomach. When I was in the ultrasound room I told the technician please help me I am going to throw up - he ignored me wouldn't even give me a bag - so I threw up all over myself and the floor. Do you think I was even given a towel to clean up with no!!! So now I am in dyer pain I can feel my body shutting down again begging for help - please help me I am going to die if you don't help me - still nothing - i'm just sitting in the hall begging for help - no one cared. I beg for my husband at least let me see him before I die in this chair - again everyone ignored me. Then they came and yelled at me that spouses weren't allowed back there - my response was all these people have their spouse accept me why!!! Their response was "how do you know it's their spouse" I responded because I have been sitting in this hall all alone for hours. Now this is really ignorant - they then proceeded to ask each person if they were a spouse and indeed they were all spouses. Instead of letting me the [patient be with my husband they proceeded to kick everyone's spouse out and point at me and said she complained so you all have to leave. I feel as though I am in a 3rd world country in a mash unit!!! Still know one has helped me I still feel like I am dying like I can't hold on much longer. I begin to yell out why am I in this hallway why wont anyone help me I cant sit in this chair!!! Please help me i'm going to die. If you aren't going to help me I have to leave and find help somewhere else.in the meantime some blood technician comes up to me and starts drawing more blood?? Another technician says we already took samples and her response was "oh well i'll just do it again"??? However by this point I was so dehydrated no blood would come out - the [censor] blood technician was saying oh look no blood is coming out so they proceed to shake my arm and flick the empty vial that is suppose to have blood in it - she then laughs and says oh well I tried??? Now they have decided that I am just dehydrated and give me iv fluids. Yes I am still in the hallway in a chair. By now I just can't take it anymore I have to leave I have to save my own life cuz I was surely gonna die in that hallway. When I say get this iv out of me i'm leaving I can't take this torture i'm going to die, the new head nurse comes back and starts yelling at me again!!! She proceeds to tell me she told me what was going on lies no one ever said one word to me I asked her why are you lying? Come to find out a doctor walked down the hall and saw how much pain I was in and told them to put me in a room (that I was told they did not have). The head nurse came to me with anger and said "now you've done it a doctor saw you and now I have to move you". Still all this time no one has helped me or shown me compassion. When I finally got to lay down I was relieved at least I could die laying down. I was saying my goodbyes because I knew I wasn't going to make it much longer. Oh and up until this point they continued to tell me there was nothing wrong with me. The ultrasound came up negative and my appendix is fine!!! I just can't handle a mild flu!!! I also forgot to mention while sitting in the hallway getting iv dalores approaches me with needles in her hand? She kneels down and proceeds to jab a needle into my arm so hard I scream bloody murder and I say what are you doing? She says oh i'm finally going to help you. I realize she is trying to put an iv in my arm and it went terribly wrong, she then tries to hide what she did by covering it up with tape. I have pictures of my arm days later. She then tries the other arm, she succeeds but not without hurting me terribly. It is 4-16 now and I have swelling in that arm, wrist is swollen and hand is pretty much inoperable. I felt she hurt me on purpose i'm not even sure she didn't inject me with something, especially after another nurse said dalores what are you doing your suppose to be clocked out? Once in critical care room they took me for a cat scan only to realize I needed emergency surgery my appendix burst. The worst case the surgeon has ever seen. The surgeon could not believe how much pus (poison) was in my stomach. Well we both know why that is-because your er left me sit there for all those hours with a ruptured appendix - I was dying and I did need immediate help - and your staff laughed at me harassed me threatened to throw me out and all the while I really did immediate care. I want the staff to be held accountable. I want an apology from those involved. I want to know what policies will be put in place to make sure this does not happen to anyone else. I am not the type to sue and I don't want to do that, please take me seriously and investigate this issue. The staff on graveyard just behaves however they want, they do not take anyone serious. It is clear this is just a job for them they have no compassion. If I do not get a response I will take further action. The staff needs to own what they did to me and learn how to do better. I have severe anxiety and outbursts of crying when I think about what they did to me. I have seen my doctor about it and she hopes it will pass with time. Thank you, nancy bettencourt [protected]