11 Aug, 2021 → by ClaimboUser402702
Equipment Reservation

1

"Reserved" a 5X8 trailer on 7/29/21 to be picked up on 8/13/21 at a specified location. I received a call today (8/11/21) telling me the trailer was not available at the location I requested. I was informed I needed to drive 80 miles to pick up the trailer and moved my reservation to 8/14/21. No offer of any other options to remedy the situation. This will be my last rental from Uhaul. The last three experiences including this one have been a nightmare. Everything from equipment availability flat tires at equipment pickup and changing drop off locations. Zero Customer Service. User's recommendation: Improve scheduling process and have options to present to the customer.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Uhaul you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.