Reserved equipment over phone at pickup location. Received call from location on the day of pickup and was told that the equipment would not be available. Current renter decided to keep equipment for an additional week. Probably some guy who just picked up another job in the interim and decided to keep. So much for my time and scheduling. If equipment was not working or had been damaged I understand, Sun's return whenever policy even if there is another reservation I don't. Do not count on reservations. User's recommendation: Don't plan on equipment reservations being honored.