CUSTOMER #: 4381123 PRODUCT NAME: Equinox DaynNight Serum and CUSTOMER #: 4381111 PRODUCT NAME: RVTL Anti-aging I had cancelled the original and received reimbursement BUT they took another amount from my account and I have tried to contact them several times i.e. as below Received on 30/10/2015 Dear Elizabeth Holmes, We are pleased to inform you that your refund has been issued in the amount of 95.00 The amount will reflect on your statement within 5 business days. If you have any query, please do not be reluctant to contact us from Monday to Friday, 7:00 a.m to 6:00 p.m. Sincerely yours, Customer Support Team [protected] ALSO RECEIVED ON 30/10/2015 Dear Elizabeth Holmes, We are pleased to inform you that your refund has been issued in the amount of 89.00 The amount will reflect on your statement within 5 business days.If you have any query, please do not be reluctant to contact us from Monday to Friday, 7:00 a.m to 6:00 p.m. Sincerely yours, Customer Support Team [protected] Then on the 3rd November we replied Sirs, I thank you for the refund of £95.00 and £89.00 paid into my credit card account. BUT I mentioned the other amounts of £95.93 and £99.91 deducted on 23rd October, I see that there is no mention of these amounts in your reply, I presume that you will also be refund these amounts to me? Also are you going to supply return labels for the items that I received last week? Ian Holmes 23 Lowrie Avenue Penicuik Midlothian EH26 9HJ [protected]) Since then I have e-mailed numerous times and had confirmation that your server had received all these deliveries there has been NO REPLY from you. We would appreciate an answer and what to do with the delivery that is still awaiting uplift or return labels.