My wife became disabled and I fell behind on my payments, I called to make arrangements to get caught up. That all work out fine until I tried to do a payment by phone. I talked to ‘Mark” he took the info and read it back to me but then entered the wrong Bank account info. The company never tried to call me when the check came back. The only way I knew that there was a problem is when I seen that the check never cleared and I received a certified letter that I was going to be foreclosed on and they even gave me a date for the sale. I called them and ask what was going on and the person on the other end said that when the check came back it automatically made any other arrangements null and void. The lady that I talked to even played the phone conversation back and came back on the line to explain to me that they were sorry and that she did listen to the call and all of the info was repeated back but it was entered wrong. I ask if I could make a payment and was told that it was too late for that and someone from the resolutions department would call. Well I am still waiting. I have called them back and all I get is a recording.