I bought an engagement ring summer 2019. I have had to send it in twice for repair (likely would have been more if we didn't have to wait for a wane in the pandemic to go in person). We just got it back Sunday November 8th, and there is already another missing diamond. These are far too expensive of products for such shotty work. I will NOT be purchasing from Zales again, and will reachout to every individual I knoe not to shop from Zales. I hope this will have a compounding negative affect on Zales as company with the pandemic and a decrease in consumers ability to purchase your so called 'high end' and 'quality' prodcuts. User's recommendation: Garbage jewelry. Paid a good amount, as I wanted to get something of high quality. But, that is NOT what I received...avoid this business like the rona.