24 May, 2018 → by ClaimboUser950708
Emporium is ruining my credit

1

I applied for credit through them in 2016 and was approved. I just wanted a (very overpriced) game system for my husband's birthday with a few games. For a PS3 with 12 GB and 3 games it was nearly $400. First sign that this company is not honest since that model PS3 was retailing for about half that price or less in stores, I just did not have the money to make a large purchase all at once and was trying to build credit. They took the deposit which was about $20 and I heard nothing from them for nearly a month. I was to the point that I was considering contacting my bank to see about disputing the charge because I could never get a live agent on the phone when I called, just a recording to leave a message that was never returned. Then my stuff just came one day. Everything seemed to be new and in good condition and honestly I was just glad they didn't rip me off. So weeks go by, and so does my scheduled payment date. Emporium never charged my account, and I could never get anyone on the phone. My bank account has been the same and still is. After trying to contact them nearly everyday for months and deciding to just try and return the items I FINALLY got someone on the line who promised to look into my account and call me back. You can probably guess what happened. This is the first time I've ever been ghosted by a company who I was trying to pay. I honestly don't know what went wrong and why their customer service couldn't care less. I recently checked my credit after being denied a credit card and wouldn't you know--after 2 years emporium finally reported that I owe them over $800. So now I'm in the process of trying to pay these people again and still having NO luck talking to anyone. Hopefully I can dispute the information on my credit report. Stay far away from this company, it's awful!!
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