I booked a room for a three day period July 15-18 on June 17 2018. Due to my daughter s work schedule I had to change the reservation to July 22, 23, 24 leaving the 25th. The first reservation was 199 for Sunday due to 15th anniversary, the next two nights were 69.00 each. I called to change to thesecond dates and the price dropped for Sunday. I believe 30 to 40 dollars. My deposit changed from 267.00 to 226.00. I called Today to change the reservation over to just Sunday and Monday as a family member was going to have surgery on the 24th and was told that my reservation was not changed and I was listed as a no show. They wanted the date I called best recollection was around June 24, 25, or july 4. I gave them the phone number this was never checked. My wife called and got kiara on the phone and she got information about problems with two booking systems one is numbers and one with letters the one with letters is hard to find. Most people use the number system but some use what ever floats their boat. kiara advised that some one could back track the phone call. I called and spoke with Gladys who stated she had to kick this up to a customer service manager as she could not handle the issue. I was transferred to Marissa who looked up the reservation and then returned the money to my card and took the no show off, but infomed me that due to brittany spears and james taylor selling out that they had nothing available but a double queen for 519 dollars. I explained that I should not be penalized for the man who did not do his job. The man changed it confirmed it and said our reservation number would stay the same. Understand my wife and I used to come to atlantic city a couple of tmes a year but due to family medical issues we havent been able to . This is our first getaway in a couple years and it was already cut short and your people ruined it. I would like something done this wasnt right.