Good day, I now have access to send you this complaint that took over 1hr of my time today flying home to Toronto from Mauritius. I knew that one of my suitcases was over 23kgs and reached out to Emirates on chat to confirm what the charges will be (past experience is that booking online is cheaper than at the airport). Mohammad confirmed that the charges were $50 CAD for the 1 piece luggage which I knew was under 30kgs. I arrived at the airport after checking in online with my aunt travelling to Calcutta to find out that I had to go to the Air Mauritius ticketing desk to pay for the surcharge. When I got there, the lady (Air Mauritius) advised me that the charges were $50 USD and to walk back to the Emirates counter for an approval of $50CAD (minor issue with potentially $15 variance). I walked back and ask to speak with an Emirates representative (Arvind Bhikeea and Sachin Tahjah) and showed the chat log, nobody really cared to hear me out and advised me that the charges for up to 32kgs were indeed $50usd and even mentioned that the charges went up in 2016. I paid and wasn't amused to board an airplane with 30+hrs of travel time to get home and have such a lack of understanding from one of the best airlines in the world (specific to Arvind and Sachin). I went through customs and spoke with Valeria (Emirates) on chat once again to validate what Arvind and Sachin claimed to be an error by Mohammad. I cleared customs and was at duty-free when I heard my name being paged to show up at the gate (now I had to leave my duty-free items behind to go see what's wrong). When I got to the gate, the boarding representative tells me that there was an error with the amount they charged me for the overweight luggage and they wanted me to either go back to the ticketing counter or give them my MasterCard PIN if I felt comfortable for them to credit me over the phone (again, no happy as now there is an admission of charging the wrong fee and for me as a customer to be yet again inconvenienced by their error). I asked to speak with the Emirates supervisor which I believe is Sachin (quite arrogant to say the least) who only spoke with me over the phone and said that they did some further digging to find out that the charge is actually in CAD rather than USD and we're making things right by crediting me the difference (no apologies whatsoever and in my opinion, the investigation on pricing only happened because I shared that I was going to complain). I found it quite appalling that 3 airline service individuals were so quick to pass judgement without taking 5 minutes to check even though I had written confirmation on chat. I am a service professional and an avid contributor on Social media, this incident leaves me flabbergasted as I would never in a million years treat any of my clients this way. Also after paying almost $2000 CAD for my trip and I do visit Mauritius every 2 years, I'd really think twice before my next booking (family of 4), basically a potential loss of $8000 in sales over a $15 adjustment or even a $50 waiving of the overweight fee. Maybe this is the next level training that Emirates ground services have to go through (I would have nothing but good things to say for your air crew, truly a pleasure to deal with them). I arrive in Dubai at 23:55pm and have a 10.5hr layover before my flight to Toronto (14hrs 20mins journey). I would at the least expect an acknowledgement or a response from customer care on how do you make things right and what corrective actions would exist so that fellow travellers like myself are treated fairly and are heard??? Awaiting your response, Mehdi Bucktowar, email: [protected]@hotmail.com, phone (Toronto) [protected].