16 May, 2019 → by ClaimboUser487220
emerald club
*SOLVED
3
My name is Timothy Key. I have been patiently on the phone for 2 hours on my second call and 30 minutes on my first. I called to merge my emerald club numbers. I asked would I be able to use my credits from what would have been my old account to my new account. I was assured it would happen instantaneous. Not only did it not happen that way, all my company's negotiated benefits which includes unlimited mileage, supplemental insurance, accidental and collision coverage was now deleted from the database. Forget about the free rental, I'd rather have my benefits. of course I want my free credit which I have earned for being a loyal customer. Amy (no last name), Operator 101NH, tells me I need to take it up with my company. This policy has been in effect for the last 18 years I was a member. Amy refused to verify this information from my prior rentals. Her agent made a mistake! Amy did not apologize, empathize or anything. She blamed me and my company. Amy claims to have a title of Escalation Agent. There is no one above her. No one to reconcile with. I doubt her claim. There is someone Amy reports to. She disagrees. Please merge my contract properly and fairly. I didn't ask anyone to delete information. This procedure should have been explained to me beforehand. It was not. 3 agents came back with different information. At the very least, these "qualified agents" need to be retrained and reminded about the corporate structure and Chain of Command. Timothy Key Your loyal customer. [protected]@aol.com [protected]