22 Aug, 2019 → by ClaimboUser104516
electricity bill
2
I have been a reliant customer for more than 35 years, without ny problems, now they have change the ways to to business and not for better: now is to trap you in a bad contracts, raising my energy charge from $0.041 to $0.1050 that is a raise of 150% . what is the reason to do this? just misslead your customers sending a letter saying you will have the same service? I signed this contract in March 1st, 2019 without puting more attencion, trusting this Company, in March I paid $351.93, then by April my bill was $739.42, May was $ 852.55, June $ 824.04 and July$899.88. this high bills could be worst, but I am turning off one of my A/C from 3pm to 8 amnext day, and still I am paying that much. Since April when my bill more than double I contact the company numerous times, their response is "well you sign a contract you are stuck with it, or you can break the contract, will cost you around $ 3, 000.00. we said we will provide you with the same good service but we did not said at he same price, you should have read very careful your contract " I am very frustrated and disapointed with this company