26 Sep, 2019 → by ClaimboUser638484
electric services-winter power outages u never get credit
1
Lost power for (3) days straight and had to stay at a hotel. Food spoiled and PSE never gave us a credit for the loss of service or the food. I was told by the most flipped customer service rep that I should have called. I politely informed her that I turned in the power outage and they sent me updated texts on my phone informing me of when to expect my power back. The information was not up to day at one point the power came back on for 2 minutes only to go back out yet again. I have moved this month and transferred my service to my new location and now they want to bill me a mystery amount of $172.32 for what I don't know and they can't explain so I told her charge it off to me staying in the Hotel for 3 days and loosing my food that's when she got smart with me and said I should have called. PSE is a Piece of [censored] Energy company who hold a monopoly in the outlined areas. They don't give a [censored] about their customers and the wrong that they continue to do to the very people who pay their wages. WATCH YOUR BILLS from PSE because they will Screw you in anyway they can. I'm sure they take car of their own and screw the general public.