On monday september 16th I received an email stating that my request to cancel service was completed. I never submitted a request so I contacted duke energy to find out what was going on. I was told I was disconnected for non payment back in july but I made two payments in july. They went on to say I had been disconnected twice and someone restarted my service which could not be so. I was told that my account was closed out and I had to restart service and pay a new deposit. I repeatedly told each rep that I spoke with that there is an error in their system and each time I was placed on hold. I went 24 hours with no power. I lost food and wages were lost. This was not an error on my end but on duke energy and no one is owning up to it. How can I be disconnected for non payment when I made the payments that were set up by a duke energy representative that told me my account was good as long as I kept my payment arrangement which I did. I want answers for why my service was disconnected and I feel I should be compensated for my losses. Not one time did any rep state a date that my services were supposedly disconnected. Nothing that was told to me made any sense. The last rep I spoke to whose name was steve stated that the meter was removed and another one would have to be installed. My husband was home when they came out and he said it's no way they could have put in a new meter because it only took them about a minute to flip the service back on. I am very unsatisfied with what I have been through and I don't feel I have been treated fairly. Again why would I be disconnected for non payment when my payments were made. I need answers. My name is vaniecia perkins and my address is 2517 floyd dr unit a raleigh nc 27610 and my contact information is [protected]@yahoo.com and [protected]