We purchased an electric bike at the Meze Carrefour but from the beginning we have been having problems with it. We could not fully charge the battery. The charging always stopped before the top bar of charge. More importantly the gear change does not work. We have been back to the store twice and they have tried to contact the repairer but without success. We were informed that it often takes 2-3 weeks to get a repair attended to. As we live in the UK this does not really work for us as we only go to Meze for short periods at a time. We are worried that our warranty will run out before the bike can be repaired, especially now with the Coronavirus preventing us from travelling. Can you give us a guarantee that you will still repair our bike even if we cannot come to Meze for a long time? Our client no. is: [protected] 0