I brought a electric atv for my son costing me $450 total, when I receive it to find out it wasnt moving at all so contacted tech support through email only apparently for weeks back and forth. So o finally give em and wanted to send it back for refund. They tell me im responsible for shipping it back so i had to pay $200. Then wait weeks for a refund they tell me i will get back $369 for the item and when i get my refund it was only $283 they said because they charged me for the shipping fee when they shipped it out to me!! This is a total scam!! Do not buy from them i warn you! How they charge me for almost everything when the item they send me that was defective! Hope everyone learns from this. Worst customer service ever as well all they do is hang up the phone when your tryna get your point across.