I signed up for a single month of service back in November of 2018 and quickly decided I did not like the platform and ceased using it. Six months to the day I signed up, I was charged $34.99. I contacted customer service and apparently, everyone who signs up, regardless for how long is put on auto renewal. eHarmony says this is to "ensure continuous service". They provided me with a link to their 16 pages of Terms of Service stating that "all customers agree to this policy", essentially saying that I should have seen the tiny snippet burried in 16 pages of legalease that says unless I disable automatic billing, I will be billed again. This company has been sued by the State of California and ordered to pay 2.2 million dollars for "Deceptive Continuous Service Practices" yet they continue to engage in this highly unethical and deceptive practice. They know full well that most people are not aware of the fact that their account is set up to auto renew and that most people do not read the entire 16 page, 6907 word Terms of Service where this auto renew policy is mentioned. This is theft, plain and simple. I contacted eHarmony the day they charged me and they refuse to refund my money. They literally went into my account without my knowledge and took my money. They hide behind the excuse that their customers agree to their continuous use practices because they agree to the Terms of Service, yet everyone knows that most people and I would venture to say the overwhelming majority of people, are not going to read 6, 907 words. It is trickery at it's finest. No one would assume their account is set to automatic billing. eHarmony is not doing this because it's in the best interest of its customers as they would like you to think. They do it because it generates millions of added revenu the otherwise would not receive. All reputable companies that have automatic renewal billing will send you an email prior to the renewal date to alert you of the upcoming charge. eHarmony sends no such emails because they are making millions weekly from this practice so the few million they have to pay out in judgements for this deceptive practice is just the cost of doing business to them. The fact that this company was founded by a man who calls himself a Christion is equally apalling.