Finally, after waiting since my original order on December 10th my brooch arrived today, January 8th. When I requested information regarding the shipment (shortly after I placed the order) and was ignored after 3 emails I wrote a fourth email that was more pointed..."You have my money, where's my brooch." That finally generated a response. A condescending response stating that I should read the delivery information in the add. OK, at least I received a response albeit insulting. I was assured my piece of art jewelry should be here in time for the holidays to thrill the recipient...YUP. It didn't even make the Epiphany. The web site - that I'm supposed to pay attention to -indicated they had sent it priority mail on December 21st, but, even after I requested a tracking number - TWICE, they never sent me one. HMMM... Then, after I sent two more emails in January, I received a note saying the USPS returned the parcel to them for some unknown reason...REALLY, HMMM. If it had been sent in the first place, why no tracking number (it's promised in their shipping information on line - remember I was supposed to read that)? Why no response to my queries? Oh well, my brooch finally arrived today. To my dismay, it is a cheap trinket not worth 1/2 of what they charged. Bottom line result - insulting customer service as well as mediocre product. I ordered watchpart cufflinks from another web site and the quality was a quantum leap above this. Combine the quality of the product with the arrogant, condescending customer service and you have quite a combination. Never an apology - just 'tough luck' explanations. I'm sure the response to this feedback will be equally defensive, condescending and scathing. I'll be sure to share the experience - and web site - with all my friends.