I ordered a silk base closure about 3 weeks ago from WWW.EBONYHAIRANDBEAUTY.NET and the hair is beautiful and arrived in a timely fashion. Last week thursday Dec. 1st & upon ordering I asked for expedited shipping, she said that was fine. So I had not received a shipping confirmation email at all by tuesday so we so called her on tuesday and she told me it will be shipped Wednesday morning. So all of wednesday went by no email so I emailed her wednesday evening. In the email I stated how unhappy I was with the shipping and the fact that I had to leave to go out of town friday morning and I had to cancel my hair appt and styled my hair myself. She did NOT respond at all and I was neither hostile nor nasty in the email. Then thursday morning I finally get a shipping confirmation. My mail carrier attempted to deliver the package this morning but I had,already left to go out of town. She did not have the decency to contact me say well I apologize or anything. For future references mam an apology goes a long way. This is awful customer service. Im sad to say that eventhough her products are good I will not be ordering from her anymore.