xbox360 elite was bought october 6th, 2008,including 80.00$ "no fuss" insurance at EBGames on Maloney O. boul. Gatineau Quebec. defective unit was returned yesturday September 30, 2009 in expectation of proper service. An exchange unit was provided after releasing oringal receipt,with a reciept for 150.00 for a refurbished console. 22.58$ cash was paid for another insurance. The refurbished unit failed same day but was not accepted for exchange on condition of meeting with manager saturday October 3rd, 2009 leaving child with a defective unit and saturday meeting is improbable due to previous plans. need help