A buyer bought a brand new item in a package, then claimed it didn't work right and demanded a refund. I hate place no returns on my item page but yet Ebay is forcing me to take the item back or the buyer can keep the item and they will take the money out of my account. This amounts to nothing more than a license to steal. I am not Walmart I am a private individual selling a garage sale item. If you're buying something at eBay you take your chances. But apparently not according to their "eBay guarantee" however they do sell a product protection plan, that nobody uses because of this. I will never use Ebay again.