I too have had problems trying to get a refund I actually receive a refund after 2 attempts then they turned around and debited my account again the same day a whole month went by no debits from my account now here it is the following month and they're debiting my account again I thought I cancelled the subscription and I was done with them but now it's starting all over again and I too have to submit an email just to get a response because they do not offer a telephone number to contact them worst service ever