Hi, My friend, Ms. Bonna Joy Lim Gaboya, with subscriber account no. 018906****, has asked me to relay to you her concern that her phone needs immediate repair. In a text message to me, she says that although fiber optic has been installed, there is NO DIAL TONE, the ROUTER IS NOT WORKING and the BLINKING RED LIGHT IS GONE! In short, there are no INCOMING and OUTGOING CALLS. In the absence of a landline, I have to send you this e-mail. I hope that your Office will address Ms. Gaboya's concern at the earliest possible time. Thank you.