Dear sir/madam Complaint id:[protected], Consignment number V54696659 The consignor (Mr. Vijay) was not willing to deliver the item at specified address at CUHP, TAB-Shahpur. He was arrogantly and continuously saying that my service is not there so receive the item from my office at Rait Shahpur. On 29.08.2019, the consignor has not contacted me and updated the status that "Receiver refused delivery" (complaint attached). On the same day in evening around 6:57 PM, I received a call from DTDC [protected] (GKP). He asked me that why are you refusing delivery? I have explained him that I have never refused delivery and consignor (Mr. Vijay) has updated wrong information. He added Mr Vijay on the conference call and Mr Vijay reiterated that my service is not at that place. Person from DTDC GKP requested to suggest another address for delivery. I have suggested the address of Emm Emm Traders, Shahpur (which was 04 Km away from my address) on the same day. On 30.08.2019, I have called office of Ambala hub at [protected] at 4:04 PM and complaint that consignor (Mr. Vijay) has not yet deliver the item at given address while the status is out for delivery since 5:04 AM, 30th august 2019. Correspondent of Ambala hub again added Mr. Vijay on conference call and said that please talk to Mr. Vijay. Mr. Vijay said that I have returned the item to Ambala. I asked him that why tracking staus is showing "OUT FOR DELIVERY" since morning 5:04 AM? Then he said "वो तो ऐसे ही दिखा रहा है, पर ऐसा है नहीं ". He said he will deliver the item at given address (Emm Emm Traders, Shahpur ) when he will receive. Today 31.08.2019, Mr. Vijay has delivered the item at EMM EMM Traders, Shahpur-176206 (screenshot attached). In DTDC, I have not found proper complaint Redressal Mechanism to support customer. I'm regret to say that DTDC courier service is very poor and pathetic. Further, I will never recommend anyone to use DTDC courier service. Regards S K Srivastava