Well - I have emailed back and forth about this but there is no tracking system, which nowadays seems pretty neanderthal. I am trying to get this item BEFORE Christmas and since I order it back in November I didn't think it would be this big of a problem! There is no way to check if it's close or what to do. If I need to get my grandchild something else to open on Christmas Day I would like to know. I have tried to email and all they said is your order has shipped! Plus I would like to know when to expect it so I can keep an eye out for it. I don't want to wait all this time and then have it stolen off my patio! THERE HAS TO BE A BETTER WAY - other places do a better job.