Hi my partner bought me a surprise bulk package for Christmas present Dec 2016 .I had 6 months to book with them before I lost my voucher, it was coming up around February maybe march, so I give them a call the women on the phone seemed nice enough she did say no instructors were available in my area for around 3 weeks time, I confirmed this with my partner and he said yeah go ahead and just wait so, I rang back up to let them no Yh 3weeks wait will be fine so then she said the insttucter will phone you nearer to the time which was great, a few weeks past by & still no phone call, my partner eventually got in contact via telephone &I then they explained the driver is no longer available but we will get it sorted for her ( we asked why wasn't we contacted etc but nothing was actually said) the women said she would contact me personally as I was the one wanting the lessons(my partner was at work at this time), the women did actually contact me the same day but not helping me out by getting another instructer but by sayin we're giving you a refund! I was so shocked I was speechless I just wanted some lessons, I then replied ok how long will that take 10-14 days she said .its 2months later & I havnt received a refund, me &a my partner both try to contact the office but we are always is a que of 8? With us both working we don't have time to keep phoning hoping for the best, it's our money you have took and don't want to give back because of your lack of communication & poor customer service