I received my order and not only was it cheaply made, which maybe would've been fine since it was for a one-time wear, but the color was completely off. Not the RED that was posted on the website, but a burnt orange shimmer color, almost iridescent. In any case, I followed their protocol and contacted their site within 24 hours of receiving my order. This is almost a week ago and I have not heard back from them. I have sent several emails since then, daily and still no response. It is extremely frustrating since their is also no phone number, not to mention that they advertise their site from the UK and my dress came from Singapore, as well as the "live chat" is automated and does not give answers pertaining to your specific question. There is never a live agent available.