28 Apr, 2019 → by ClaimboUser327778
dreamboys seat reallocation

1

Hi I turned up on Friday 29th April to watch the dream boys I had booked front row in the uppercircle due to the fact they had not sold enough seats we was reallocated to the grand circle in row H!!! I had booked front row seats as there is standardly more leg room plus I knew the dancers went into the crowd so we would be able to see. When we turned up the girl just looked at the sheet and gave us seats so my main question is why was the seats not reallocated before we got there? As it seemed it was on a first come first served so people who would of been sat in behind us in the uppercircle were now sat in front of us!!! I have never been to a theatre where it was so disorganised I normally go to the hippodrome a few times a year but I am so disappointed by this I'm glad I haven't got any other shows booked there as I would be cancelling and going to another venue!! I have been reallocated seats before in other theatres such as in London but they already had our new tickets ready with new seats and they actually upgraded us to better seats the seats I was given was not better seats as we couldn't see when the dancers went into the crowd. Overall the show was a bit disappointing as when the dancers went into the crowds we couldn't see them so we was left staring at a blank stage perhaps they should of had more dancers on stage so at least the rest of the crowd was kept entertained. Like I say I booked 4 front row tickets you didn't deliver this I paid over £120 to be left disappointed I had booked this for my friend as her 40th birthday present I would like to know what you are going to do about the points I have made with regards to reallocation of seats and I am looking for a refund due to the fact the seats you gave me was not good enough as had you of contacted me before I would of paid extra for better seats but was never given this option. I look forward to hearing from you Regards Naomi Boyd
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Bristol Hippodrome you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.