We purchased Dragon age (Order Number: [protected]) and it doesn't work. We asked for a chat (case number [protected]) and "Rehan" told us we will get a mail with instructions We wait all along the weekend and it never arrived Now we are asking for a refund and their automatic answers say that since it took more than 72 hours since we "launched the game" (it never launched!!!) then we are not entitled to a refund. They have no e-mail or fax or complaint officer or customer service... WHAT CAN WE DO??? WE DEMAND A REFUND!!!  [protected]@GMAIL.com