1 Jan, 2018 → by ClaimboUser124241
dr. fernando decastro
1
My name is Elese Weaver & my husband's name is Buster Weaver. My husband is 70 years old & in very poor health, he was a patient of Dr. DeCastro's for over 15 years. At the beginning of February he went to the hospital because he could no longer urinate on his own & had to be catherized & still has the catheter in. While I was at the urologist's office I spoke to Carla at Dr. DeCastro's office & told her I wanted to cancel our February appointment because we had to be at the urologist's office. She never canceled that appointment & as a result we were discharged from the Dr.'s practice without notification. When I called 2 weeks later I was informed that my husband was no longer a patient because he had misses 8 appointment's in 15 - 20 years. I was told that if he needed any of his prescriptions refilled they would do that. To make a long story short I called in the prescriptions and they never authorized them, then I called them directly and they refuse to refill his prescriptions because it's been a month since he was discharged from the practice, without notice. I informed them that I have tried to get his 2 prescriptions filled for over 3 weeks to no avail. Now my husband is without his anti seziure meds or his metoprol & they refuse to help. I have an appointment on Monday with a new Dr. It would just be nice if the doctor would live up to his word after 15 - 20 years of my husband's patronage.