I had an 11:30 followup appointment with Dr Patel at Northwest Urology. At 12:15 one of his staff entered my examining room to obtain a piece of equipment. I mentioned to her that my appointment was at 11:30 and that my time was valuable. Approximately 5 to 10 minutes after that his assistant came in to the room to provide me with the results of a scan that I had done. I also mentioned to her that my time was as valuable as theirs and wasn't happy about the delay. At no time was I verbally loud or abusive to these people. When Dr. Patel finally came into the examining room he started reading me the riot act telling me to never speak to his staff in that manner. He said that he has a busy practice and this is the way they operate. Appointments are just estimated times when the patient will get to see the doctor. He said if this wasn't acceptable to me then he would not be able to have me as a patient. I said to the doctor "we are done here. I will find a new urologist" and I left the building. I've never had this kind of experience with a physician and I was taken aback. I think Dr. Patel is arrogant, unprofessional and just downright rude. I would never recommend this guy to anyone.