Dozens of emails, calls, and 6 months later, we have received less than half of the refund we were promised 5 months ago. First of all, the chairs were no good. As a person who chose to purchase thousands of dollars worth of chairs, that upset me. Could I have purchased the chairs somewhere local where I had access to a physical test chair? Of course, but the cost of the chairs was very reasonable and I loved how they looked. Plus, they had assigned an account manager to me who promised they would work with me throughout the whole process. But once the chairs arrived, they were clearly dysfunctional. They rocked dramatically when anyone sat on them. They weren't sturdy, and more importantly, they weren't safe. So, I started the return process for the chairs, and my account manager was nowhere to be found. I ended up talking to a customer service person who said that I would need to email evidence,. I emailed them the video proof that their chairs were unsafe, along with pictures of the gaps between the wooden pieces that caused this issue. First contact for the refund was August 15th. On August 22nd, the vendor said it was a 'Defective Batch,' that they don't have replacements available, and that they would be issuing a full refund. August 23rd, we packed the product up, put it on pallets, attached the issued bill of lading, and waited. They picked up a week later. Then this process became complicated. The entire month of September was spent discussing a cash deduction would make from our refund, which we found out we would have to contest separately from the primary refund. We are still in the process of making that claim. The 'primary' refund, however, was still nowhere to be seen. October 31, we were told that they would mail the check to our billing address 'soon.' I called bi-weekly for updates and was usually unable to reach the customer service person who was assigned to my refund. Every time I couldn't connect, they would advise that I should submit an email with the details of my request (which is always, simply, could you explain what stage the refund is at). I would never get a real answer to that, barring a few times when they said "I'm waiting for x," or "I'm sick." November 19th, they finally told us what the total would be for the refund, and that they had mailed it. November 30th until Dec 14, 2018, I reached out to request that the check be canceled and reissued, since we had not received the check. January 11th, We still had not received the check, and customer service wouldn't take my calls. January 22nd, We received a check! For exactly $2,000 less than the amount we were informed we would receive on 11/19/18. Dozens of emails, calls, and 6 months later, we have received less than half of the refund we were promised 5 months ago.