I filed a complaint on this practice for my wife who was totally discriminated against and harassed. The PA Attorney General checked it out and of course they stuck together and Brandywine Hospital states the record shows. Well of course it is their records. They also blatantly lied said used threating language, nothing could be further from the truth. (they took the emails off of the Patient Portal, so you cannot see I did not use any language except when they lied I told them they lied). But I know how the system works. Now for this bill Dr. Alwine retired and this office has always taken my insurance, I called for an appointment and at no time did they say anything had changed. They made me an appointment with Dr. Kumanova, who was not on the network for my insurance at that time. For some reason (don't know if true of not) the computers were down and I was never billed. Now I am billed after I filed the complaint for my wife with the PA Attorney General. And just to make it more interesting Dr. Kumanova came on the network a week after my appointment. First I should have been told, second they should have said something even if the computers were down. And this just came out after I filed the complaint. I should not have to pay this bill. I know the PA Attorney Generals Office could not do much for my wife's complaint as Brandywine Hospital / Tower Health is a huge organization and they have people to work these claims into their favor and the medical field does stick together. But this is just wrong. Bob Kennedy, 1348 Valley Road, Coatesville, PA 19320 610.400.8719 So although all over the place, one letter I copied and pasted is what I sent to PA Attorney General, Hospital came back quoting their records...Complaint now is the first letter showing I am being billed the doctor they gave me was not in the network until a week later. I am not going to pay the 350 dollars they are the network office. And I just received the bill about a three weeks after I filed the complaint. Basic retaliation, I realized they are a big company and the office staff will stick together. Just check the attachments showing how they gave me a non network provider, back in January and I get billed after my complaint. March 18, 2019 To Whom this may concern: This letter is about the office staff and now the doctors at : Downingtown Family Medicine 77 Manor Ave Ste 100 Downingtown, PA 19335 [protected] Today March 18, 2019, my wife Marlene received a certified letter signed by Downingtown Family Practice, Dr. Kumanova and Daniel Scott PA, stating they will no longer treat her. This is discrimination and retaliation. Even before Tower Health Systems took over this practice my wife, Marlene Kennedy has been harassed by the office staff, I have two emails from the "Patient Portal" explaining some of the issues. Once Tower took over it only got worse because the office staff answers to no one Check any social media and/or survey they will tell what a how great Dr. Alwine is but the office staff leaves a lot to be desired. You walk up to the window for an appointment and get ignored. Too many times to count my wife has called to ask the doctor a question or for a prescription and the office staff, mostly Jill, will do two things, tell my wife "he will not fill that" and two never inform the doctor that she called or ask the doctor. This is a very, dangerous practice. For a more recent example(s): • My wife called the Monday of Valentines Day Week for a steroid that she always gets and was really having a hard time breathing. The office said no, not sure if they ask Dr. Kumanova or not. But my wife did not receive the steroid. Three days later, on Thursday my wife had a seizure and Brandywine Hospital stated it was from lack of oxygen, had to rushed to the ER in ambulance as we waited in the roadway. Would the steroids have helped?? Who knows? In the transition from our car to the ambulance to the ER room, two vertebrae were broken in my wife's back. Did the lack of the steroids cause all of this? Is Downingtown Family Practice Office Staff responsible for this? • Most recent my wife called the office on Thursday March 7th and they would not help her at all, she needed an anti-biotic. I was able to get in touch with Daniel Scott PA through a number I was given at Brandywine Hospital when my wife was there. I talked with the Administration Office and they contacted the Downingtown Family Practice Office which through the Patient Portal and phone where nice for the first appointment. I believe that when I contacted Daniel Scott on my own the Office Staff retaliated and now will not see my wife. Not sure what Dr. Kumanova had to do with it, she did not deal with my wife except for not prescribing the steroids. I went with my wife on her last visit with Daniel Scott and he did not seem to have an issue with my wife, wrote prescriptions and is having her go to a neurologist to double check why she had the seizure. This is retaliation. This is totally unethical and there is no integrity. I realize this will fall on deaf ears and the Practice will stick together. I will try to inform as many organizations about this as I can. I had the money I would seek out an attorney. Possibly find one to take this. My wife is 61 years old and has COPD and emphysema, and except for Dr. Alwine has been harassed and discriminated against by this Practice. Bob Kennedy for Marlene Kennedy 1348 Valley Road Coatesville, PA 19320 610.400.8719 [protected]@comast.net cc: Any agency that I can send a letter or an email. Attachments: First two attachments show emails from the Patient Portal (pages 3 & 4) Third attachment is the letter we received today (page 5)