Initial contact 24 July, reported low hanging line across backyard. Was informed it was not hazard and noted request for a service call. Called again 25 July…again unable to be advise when we could expect a date/time. Called again 26 July and was advised a date/time 08:00 on 27 July (no show/call)…repeated calls July 27, 28, 29. Again assigned a service call between 2:30-8:00 on each of those days…no show 28 & 29 July. After visiting the local x-finity store we've been advised we will get a phone call between today thru tmrw morning to get a date/time for service As a longtime Comcast customer, who was contemplating upgrade to X-fi… I am extremely disappointed in the customer service that ‘hasn't happened.