I had booked, paid and received confirmation with Viator and when I didn’t hear any response a couple days before my booking I started to investigate. Head office of Viator got involved but I was still left sitting at the door and not picked up for my tour. Sooooo disappointed. Was to be the highlight of my trip. Money was refunded BUT they actually tried to sell me another tour ... in the same town where their rep was no where to be found. ?????