I had purchased a web hosting account from Dot5Hosting.com last year. The control panel was too hard to navigate so I never used it. In November, I received an email reminder that my credit card will automatically be charged for the annual fee in January. I signed into my account and couldn't figure out how to cancel it altogether, so I changed it to manual instead of auto-renew. The next week I got ANOTHER reminder and so I signed back into my account and lo and behold it again said auto-renew. I changed it back to manual, logged off and back on to make sure it took. It said manual, but then a week later, it said auto renew again, so I changed it AGAIN. You can guess what happened. I got charged anyway in January. I sent them an email and told them what happened. They said they would cancel my account, so now I can no longer sign into my control panel. I sent them an email and asked them to refund my money. They said that in order to get a refund, I need to fax them the following: Your name Your account username Your domain name Your domain username Your E-mail address Your phone number Your signature Current person's name tied to the domain. The brief description of your issue. The current mailing address information for the domain Copy of your photo identification All this is needed to get money back that I did not authorize! I called my bank and because it wasn't a credit card (it was a debit card), they are making me fill out a four page dispute request. Moral of the story: stay away from Dot5hosting!