I got hung up on after I told them that no one ever told me I have to pay monthly to have the video doorbell. If I would have known l had to pay extra for them to work I would have gotten a professional company to do my security system, very unprofessional I would not have payed an election to be put in. All others cameras work just fine without having any problems. If no contact to me is made I will be contacting company after that better business bureau. Thank You, Brent Strange