I just had a waterheater installed today for total cost of $810.00. 30 minutes after leaving the valve that they used to shut off the water in the house is leaking. After 3 phone calls a guy named Bob shows up with teflon tape to fix it in his words "for now". I had told the office in my previous calls that I needed to someone to fix it and they assured me he had tools in his car since he was not driving a company truck. I could have used flex seal my self. I called the office to tell them that now since I have to get a plumber to fix what they broke because it was not leaking before they came that I felt I should stop payment on the check until I found out what a plumber would cost. The guy on the phone was just a piece of work. Making ridiculous analogies. Whining that it wasn't fair. I understand that you have to turn off the water to install a water heater but that doesn't mean that if you break something in the process you can just blow off that responsibility. Accidents happen but to just stick a customer with an extrax expense is what is not fair. DO NOT ever use this company. I can certainly guarantee I won't.