They have slow walked my last 3 distributions. Now my request to close my CASH account is being delayed. I won't feel safe until I receive the check and cash it. If you haven't given them your money yet I highly recommend that you DO NOT. In addition they have high fees and employees who seem to be making excuses which I personally believe to be have been lies. Self Directed IRAs are an excellent idea with and ethical company. However, if you have to constantly worry that your funds may be stolen, it isn't worth it. Does Bernie Madoff ring a bell. Stall tactics are just as unethical as other techniques. If you want to have a comfort level on your money, find another company that is not fraught with delays.