BEWARE: 5:30 pm Friday night, we were told by our insurance co. (INTACT) we had to use Paul Davis (PD) to arrange: removal of a huge old tree that uprooted and was leaning on ours and the house next door. Upon immediately contacting PD, the first thing they said was "we can't do anything until we sign their contract". On Monday PD phoned and said they would "never send guys up trees with ropes and chain saws". That is the way it's done though. Tuesday PD rep came to evaluate the situation, saying a crane was needed costing $100 (impossibly cheap) to get it here and they'd have to get a crew to take away the uprooted mound of earth 'in 5 pound bags!' I HAD to laugh. Again PD rep said they couldn't do anything before their contact was signed. Same night I received the contract by email. The contract requested the name of our mortgage company and that we sign it without any cost estimate. it was like asking us to sign a blank cheque which I refused to do as not all costs were covered by insurance. I agreed with INTACT to fire PD for the tree removal portion. I was able to get tree cut down and removed in days as opposed to PD estimate of weeks and at half the price ($5000) verses $9500 for the tree removal company PD said they only worked with. VERY slow, poor customer service from Paul Davis and asking any one to sign a contract without cost estimates is like putting a gun to your head when you need urgent help. They left me feeling they are untrustworthy. DONE SIGN ANY BLANK CONTRACT