21 Jan, 2020 → by ClaimboUser338391
Don’t shop at Solstice Sunglasses
1
I ordered sunglasses that were $383 and they told me that my package was delivered but it never arrived or was stolen. They wouldn't reimburse me or send me a replacement and told me that they can't do anything for me, as the package was delivered. What kind of company has no insurance for lost or stolen packages. Also how can they send something so expensive without requiring the delivery service to get a signature from the receiver? I've attached an email Solistice Sunglasses sent me saying they will investigate and that I will be contacted by UPS to sign a non-receipt form, which I never received. Now they closed the investigation. What can I do now if Solistice Sunglasses doesn't reimburse me? I can't be the one paying for the stolen sunglasses.