First time I ordered from them, I got an email saying that the products had shipped, but they stayed in pre-shipment for about a month before even moving. Products were fine though, so months later I ordered from them again. Two of the highlighters I ordered were shattered, which, no huge deal, that's usually fixable if I press the product back into place. Well these didn't press back into place at all, so I DM'd them on Instagram asking for advice on how to fix the highlighters. They replied that they'd send me new ones. I said I just wanted to know how to fix the ones I already had, but they still said they'd send new ones. Didn't hear anything back from anyone after that, so I waited a couple of weeks before either commenting on their page or messaging first, I can't remember which. Either way, any comments I posted asking for help/a response were quickly deleted by them. I finally got a message back from someone saying that the highlighters had been sent, and when I said I hadn't received them, they said they'd check the tracking. Never heard from them again. I got frustrated and gave up contacting them for a while, but today I commented on their page basically upset that I was told that they'd sent new ones when they obviously never did, and all I had been asking for was a way to put the ones I already had back together. I quickly got a message from someone asking to confirm my order number, and I replied. Hours passed and no reply, so I messaged again. Still nothing, so I commented on their post again that there's zero reason to give me the run around when I just want to fix products I paid for. I'm done with the company, who thinks it's okay to lie to customers about sending a replacement order and then ignore them when they ask for help? And it's super shady to delete comments from unhappy customers, makes me wonder what warnings I've missed from other people with similar experiences with the company.