Logged a call on the 18th of January to ahve my microwave repaired, 2 weeks later no response. Apparently they logged the job with the wrong branch so tha job was just cancelled. For the last month someone is going to 'call me back' but still nothing. Appliances are supposedly fixed in 24 hours or replacement unit supplied until your is fixed - and no where does it say they will remove the appliances from you premises. It has been over 2 months no one can even get back to me, how long will they be once they actually take the appliances ? Their service is appaling and I wouldn't recomend them to anyone. The only thing they can actualy get right is deducting the money from your bank account at month end.