I bought a pair of Own Zone wireless headphones for Christmas for my dad well their broken. Ordered them online picked up in store. Tried calling them, I was advised I had to deal with the store where I picked them up. I called the store it is past the 30 day return time frame, I read that you have 45 days I stated she mumbled some program to me that if I was a member I would have the 45 days, however the item is broken and I'm out $60. The store referred me back to the original company that I called Own Zone. No help and very poor customer service.