I am a former longtime Gateway customer. Robertson bought their stores last year after I purchased tires, less than 18 months ago. I had a flat this morning and went in to request service and the salesperson immediately assumed I wanted something for nothing without asking and did not offer any service. We had all four of our vehicles serviced for years and always paid up front. I do not understand why they choose to run off former Gateway customers; we will no longer take any of our vehicles to them. I used Robertson over 20 years ago but stopped after I was given an estimate then charged much more after the tires were installed because they "ran out of" what I was told I was getting. Be aware that customer service is still lacking at Robertson Tires after all these years.