14 Jan, 2020 → by ClaimboUser928252
Don’t fly RUN

1

Worst airline ever. We recently went to Jamaica and flew Sun Country. On our way there they claimed that they cannot find our payment for bags and charged again. On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and put it back again. We had an 11-hour layover. When we got to the counter the next day, again they had the same issue. Couldnt find any payments and for 20 minutes they tried to find a manager to override the issue. By the time they found a manager, our flight already closed the doors. We missed the flight. When asked, they didnt provide us a hotel even though their next flight was in 24 hours. Paid for the hotel the next day and we got to depart Minnesota after 36 hours and missed my work and all the appointments. This cost us more than $700. This airline couldn't find any records in their system and wonder how safe this airline if their system fails like this all the time? If I am you, I would not use this airline at all.
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