16 Nov, 2018 → by ClaimboUser163160
Don’t do it! Lies and more Lies!

When the resort called, they went over the deal. 5 day 4 night in Cancun, all inclusive for 2 people for an additional $275 over what I orginally paid. I asked if I could have 2 other people. They said absolutely for an additional $217 per person, not all-inclusive. I said great because that is the only reason I would do it is if all 4 of us could go. So when I called on November 16th to schedule the trip, I said I had the extra people. She said no, it is only for 2 people. I said that I understood the all-inclusive was just for 2 people, but that I was told I could add 2 other people on for $217 per person. She said no, I said you need to check because that is the only reason I am doing this. She then sent me to someone else, who said the same thing. I can only take 2 people. I said no, that is not what I was originally told when I took out the package. She said my contract that was mailed to me said 2 people. I said but that is not what they said on the phone. She said no. I said then I want my original money back because I am not going to do this. She said sorry, but according to the contract I only have 30 days to change my mind. I got mad and cursed and hung up. I did not change my mind. They changed what they said. They did not tell the truth on the phone. Now I am out my original payment which I don't even remember now what it was but I believe it was around $150. I want that back. They flat out lied to me about what I could and could not do. I have not used the service, so I want my money back. I have reported them to the BBB.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Premier Travel Resorts you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.