30 Nov, 2018 → by ClaimboUser665131
Don’t do business with TNT Carports!
1
Ordered a carport on July 20th with a 4-8 week delivery window. Called and emailed numerous times looking for an update, most anyone would tell me was that they would give me 2-3 days notice before delivery (and that's if I was lucky enough to reach someone when I called, they don't return messages). After 16 weeks I finally received a call that my structure was going to be delivered and was given a date. They said we were the first stop on the truck so it would definitely be there on the delivery date they told me. The date came, I took the day off from work... no delivery. When I called they said they had called and left me a message (they decided to call the secondary number instead of the one we had been using the whole time and the message was never received). I was guaranteed that the structure would be delivered two days later. I again took the day off from work to be home for deliver... it never came. I tried calling the scheduling person I had been dealing with but was informed that it was her day off (this was the second scheduling person I had worked with, the first apparently no longer worked for the company). I explained my very frustrating situation to the lady that answered and was sent to the (inactive) voicemail of the "manager" who never returned my call. I called back and low and behold the scheduling lady who's "day off" it was answered the phone, I was blatantly lied to. She said that she would send an email to the manager and include me in on it, which never happened. I finally had to reach out to the original sales guys because I had run out of options and had been treated like such *** I had no other choice. He finally got me in touch with his manager, the first person in the company to treat me like a human being. I explained the whole ordeal from start to finish to him and although it took over 7 hours for him to get back to me with an official response, he confirmed that my structure was not coming and refunded my deposit. Throughout this process I was lied to, hung up on, emailed by someone who refused to use their name in the signature and treated like an inconvenience. I have never been treated so poorly by a company and would highly recommend to any consumer that you DO NOT do business with this company.