When I hired them, the first week of October, they assured me my job would be complete by Thanksgiving. This was a must for us because our kitchen has been torn up since then, and we had company coming for Thanksgiving. Eight weeks later, they say "so sorry, we tried". I said "you have $3000 of my money and you won't even tell me when you can do the job." They said "read your contract, it says we don't guarantee installation times." I said, then let's just cancel the job since you haven't even started it." They said, "we don't give refunds, read your contract!" After begging, for an installation date, they still won't tell me when the job will get done. Thank God I had the foresight to pay with a credit card. A contract means nothing when you have substandard business practices! It was my salvation in this case. I have a contract with an A+ BBB rated company that actually wrote in the contract that my job would be complete by Christmas. I gave them the opportunity to make things right and was told over & over again that there was nothing I could do & the job would be done when it was done - Read the contract! You can't take people's money and then tell them they have no recourse, no guarantees, and no timeline! Give me a break!